Direct Debit funding source validation codes
The codes below may occur during Direct Debit funding source’s validation and will be assigned to funding source record:
{ ... "title": "Sample DirectDebit Source", "validation_status": "invalid", "validation_issue_code": "dd_canceled_by_payer", "validation_issue_message": "Instruction cancelled", "currency": "GBP", "type": "direct_debit", ... }
| Validation code | Additional information |
| dd_canceled_by_payer | Payer has instructed the paying bank to cancel Direct Debit initialization. Client must liaise with the payer to agree the payment method for collection of any outstanding funds. |
| dd_payer_deceased | |
| dd_account_transferred | Account transferred to another bank/building society. New Direct Debit source should be created with updated bank details. |
| dd_no_account | Account number is not recognised at the paying bank. Client should check Direct Debit information and/or liaise with the payer. |
| dd_no_instruction | Instruction does not exist on the paying bank’s database. Client should check Direct Debit information and/or liaise with the payer. |
| dd_account_closed | Payer has closed his account for an unknown reason. New Direct Debit source should be created with updated bank details. |
| dd_invalid_account_type | Paying bank does not allow Direct Debits on this type of account. Client will need to obtain new account details from the payer and create a new Direct Debit source. |
| dd_bank_rejects | Paying bank does not allow Direct Debits on this account. New Direct Debit source should be created with updated bank details. |
| dd_canceled_by_bank | Paying bank has cancelled the Direct Debit initialization. Customate cannot collect funds via Direct Debit on this account. |
| dd_invalid_account_details | Direct Debit initialization faced invalid account details. Customate has verified the sort code and account number, but bank service declined them. |
| dd_transaction_not_allowed | Paying banks have expressly disallowed Direct Debit initialization. New Direct Debit source should be created with updated bank details. |