Direct Debit inward transfer errors

Introduction

There are numerous reasons for a direct debit to fail. The Customate system will inform you the reason for a failure.

{

“name”: “IncomingDirectDebit”,
“status”: “failed”,
“error_code”: “dd_account_closed”,
“error_message”: “Transfer is not allowed. Please, contact the support team.”,
“funding_source”: {
“id”: “be26e783-a7b6-4f8d-802d-71ca7b8baa30”
},
“payee”: {
“id”: “ceee684d-62ad-4305-9278-9be74d1415a6”
},

}

 

Direct Debit inward transfer error responses

Error code Additional information
dd_no_account Account number is not recognised at the paying bank. Client should check Direct Debit information and/or liaise with the payer.
dd_no_instruction Instruction does not exist on the paying bank’s database. Client should check Direct Debit information and/or liaise with the payer.
dd_account_closed Payer has closed his account for an unknown reason. New Direct Debit source should be created with updated bank details.
dd_account_transferred Account transferred to another bank/building society. New Direct Debit source should be created with updated bank details.
dd_canceled_by_payer Payer has instructed the paying bank to cancel Direct Debit initialization. Client must liaise with the payer to agree the payment method for collection of any outstanding funds.
dd_payer_deceased  
dd_bank_rejects Paying bank does not allow Direct Debits on this account. New Direct Debit source should be created with updated bank details.
dd_instruction_expired Paying bank marked current Direct Debit as expired. New Direct Debit source should be created.
dd_paying_bank_canceled_ddi Paying bank has canceled Direct Debit and new funding source should be created.
dd_payer_canceled_ddi Payer has instructed a paying bank to cancel the existing Direct Debit funding source. Clients may contact the funding source owner and inform him about this issue.
dd_advanced_notice_disputed The mismatch between the Direct Debit data and the position of the payer. Clients must not create Direct Debit payments with the current funding source before contacting the funding source owner.
dd_instruction_amended Paying bank has amended Direct Debit. New Direct Debit source should be created with updated bank details.
dd_instruction_reinstated New Direct Debit source should be created with updated bank details.
dd_refer_to_payer A payer’s bank is not in a position to pay the Direct Debit. Clients may contact the funding source owner and inform him about this issue.
dd_amount_differs The mismatch between the Direct Debit data and the position of the payer. Clients may contact the funding source owner and inform him about this issue.
dd_amount_not_due The mismatch between the Direct Debit data and the position of the payer. Clients may contact the funding source owner and inform him about this issue.
dd_presentation_overdue The mismatch between the Direct Debit data and the position of the payer. Clients may contact the funding source owner and inform him about this issue.
dd_service_user_differs Please, contact the support team.
dd_ddi_not_zero Please, contact the support team.
dd_account_transferred_to_different_branch Please, contact the support team.
dd_invalid_account_type Paying bank does not allow Direct Debits on this type of account. Clients will need to obtain new account details from the payer and create a new Direct Debit source.
dd_invalid_account_details Direct Debit initialization faced invalid account details. Customate has verified the sort code and account number, but bank service declined them.
dd_invalid_reference Bank provider changed reference generation rules. Please, contact the support team.
dd_reference_not_unique Paying bank has matched the new Direct Debit to an existing Direct Debit with a similar reference that has more or fewer characters. Clients can try to create a new funding source record or contact the support team, who will try to investigate the main cause.
dd_service_user_name_blank Please, contact the support team.
dd_canceled_by_bank Paying bank has cancelled the Direct Debit initialization. Customate cannot collect funds via Direct Debit on this account.
dd_incompatible_data Please, contact the support team.
dd_transaction_not_allowed Paying banks have expressly disallowed Direct Debit initialization. New Direct Debit source should be created with updated bank details.
dd_payer_name_missing Client should recheck funding source creation details and make sure data.payer.full_name is set.
dd_inconsistent_state Wasn’t able to process payment due to an internal issue.
dd_unknown_error Unknown error. Development team will be notified about it right away.

 

 

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